Australia Post Appoints First-Ever Customer Experience and Digital Executive

Australia Post is moving forward with the times as it announces that Leonie Valentine has been appointed as Executive General Manager, Customer Experience and Digital. Which is a newly created position within Australia Post.

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Ms. Valentine joins Australia Post in January 2022 and will lead key functions including customer services, digital channels, data science, payments, and financial services, as the organization evolves its post-pandemic operating model. 

Ms. Valentine brings deep experience to the role having worked at Google, CSL, and Telstra, and has more than 25 years of experience in sales, marketing, and operations. In her most recent role, Ms. Valentine was Managing Director, Google Melbourne.

Australia Post Group Chief Executive & Managing Director Paul Graham said this new role reflects the organization’s strategic direction and focus on customer experience and digital transformation. 

“Australia Post has never been more relevant – with millions of Australians relying on us each and every day during the pandemic to provide essential supplies and connection with the community. The key opportunity for us now is to work with our customers to ensure we are creating new products and services to meet their changing needs, and providing exceptional customer service every time,” 

“Leonie’s global experience at Google will help lead us into the next chapter as we continue to transform our business. Whether you transact with us online, in a Post Office or through your favourite retailer, the customer experience should be seamless each and every time. 

“We continue to make significant investments in our app, tracking capabilities and other digital channels and with the support of the whole Australia Post team, I’m confident Leonie will sharpen our focus on how we leverage and expand our digital presence.” 

Paul Graham, Chief Executive & Managing Director, Australia Post Group

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