eBay Australia Will Switch Some Express Shipping Services to Standard Delivery to Reduce Buyer Complaints
eBay Australia is responding to seller feedback and internal research indicating that some Express postage services were not meeting delivery expectations.
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As a result, the company has decided to move some services from express to standard in order to manage buyer expectations and reduce claims.
As of 30 April 2022, the following Australian shipping services will move from Express to Standard.
- All Aramex services
- Sendle 250g
- Australia Post Tracked letter with priority sticker
Actions Sellers on eBay Australia Must Take Now
eBay advises sellers that if they wish to continue offering express services on their listings, they must select a service that is not one of the ones that will be downgraded before the 30 April deadline.
Sellers who have eBay Plus listings with these services as the Express option will need to select a new Express postage service before 30 April 2022 to retain the eBay Plus badge on these listings.
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Richard is co-founder of eSeller365. He has over 17 years of experience on eBay which includes tens of thousands of sales to buyers in over 100 countries and even has experience with eBay’s VeRO program enforcing intellectual property rights for a former employer. And for about two years Richard sold products on Amazon using Amazon FBA in the US.
To “relax” from the daily business grind, for a few weekends a year, he also works for IMSA as a professional race official.