eBay Australia

eBay Australia Will Switch Some Express Shipping Services to Standard Delivery to Reduce Buyer Complaints

eBay Australia is responding to seller feedback and internal research indicating that some Express postage services were not meeting delivery expectations.

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As a result, the company has decided to move some services from express to standard in order to manage buyer expectations and reduce claims.

As of 30 April 2022, the following Australian shipping services will move from Express to Standard.

  • All Aramex services
  • Sendle 250g
  • Australia Post Tracked letter with priority sticker

Actions Sellers on eBay Australia Must Take Now

eBay advises sellers that if they wish to continue offering express services on their listings, they must select a service that is not one of the ones that will be downgraded before the 30 April deadline.

Sellers who have eBay Plus listings with these services as the Express option will need to select a new Express postage service before 30 April 2022 to retain the eBay Plus badge on these listings.

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