eBay Australia Updates Shipping Policies & Seller Protections For Ukraine & Russia
eBay Australia is the latest eCommerce marketplace to make an announcement regarding the current situation in Ukraine and Russia. We have a post dedicated to the major couriers from the US and what their current shipping policies are with shipping to that region. Now eBay Australia has released a statement to clarify the situation for their sellers and for anyone with mail already heading to both Ukraine and Russia.
- Do you need a business bank account for your online business? Have a look at our review of the five best bank accounts for sellers, some of which are free with no minimum balance or deposits.
- AI can change your entire social media game today. Learn how you can save time writing engaging content faster. [sponsored]
- How to lower your taxable income and pay less in taxes. [sponsored]
- ‘My Community Made’ is a new marketplace to compete with Etsy and Amazon Handmade.
- EXCLUSIVE: Interview with Chris Prill, VP eBay Motors, discussing the new Guaranteed Fit program.
You can see the full statement from eBay Australia below:
eBay Australia Important Updates to Shipping to Ukraine and Russia
“Due to the troubling events in Ukraine, couriers have suspended delivery services to Russia as well as some areas of Ukraine. They also expect increased shipping times. As a result, we are taking the following actions:
- eBay has extended delivery times for eBay international standard delivery service to Ukraine for purchases made on or after February 28.
There are currently no shipping options for sellers to fulfill sales to Russia and limited shipping options for Ukraine, and buyers in Ukraine and Russia may be unable to purchase items on eBay until stable shipping services resume. As a seller, if you currently have items in transit to Ukraine or Russia, note that these packages may not reach the buyer and may be scheduled for a return to you. Please regularly check your tracking on these orders for the most up-to-date information. If your business is impacted, eBay will automatically protect your seller performance, including:
- Your late delivery rate
- “Item not received” cases due to late delivery for Service Metrics
- Defects resulting from transactions you cancelled
- Negative or neutral feedback from these transactions
These seller protections will apply retroactively to all shipments to Ukraine and Russia beginning February 21. eBay will continue working closely with shipping couriers and government partners to protect buyers and sellers around the world and ensure continued compliance with all applicable sanctions and regulations.
Our thoughts are with those impacted by the crisis in Ukraine.“
Connect with us: Head over to our Facebook Group for Small Business Sellers and interact with other small business owners.
Follow us on Facebook, Twitter, or LinkedIn to stay up to date with relevant news and business insights for your online business.
Subscribe to Our Newsletter
Business Insights for Your Online Business Presented with a Dash of Humor
We do not share your information and you can unsubscribe anytime.
Dave is a Co-Founder of eSeller365. For over 10 years he has been involved with eCommerce with a particular interest in the marketplaces and the huge opportunities available for sellers when utilizing a multi-channel strategy. After a year of being the UK’s youngest eCommerce consultant, he built an education platform called UnderstandingE that showed the world how to utilize Magento as the “Third Generation of Multi-Channel software”.
Dave has also created a YouTube channel dedicated to entrepreneurship and eCommerce as well as a podcast dedicated to mental health awareness. When Dave isn’t working his main interests include learning and playing Chess, researching the Crypto and NFT space, and trying to find the nearest beach.
What about items bought from Russia on eBay? Can they be shipped out of Russia? I want to buy a vintage watch listed on eBay.
As it stands right now Richard I would hold off, due to the sanctions being put in place by many countries against Russia and the ban on a lot of airspace access for planes shipments might be unable to leave. I’m 100% on what Australia’s stance has been as a government on Russia. You could always try and contact eBay Australia to see if they have any specific advice on this situation, but even if you did buy the watch, it could take a lot longer than normal to get to you.