Etsy’s Holiday Hotline Incites Sellers’ Resentment
Etsy’s first-ever Holiday Hotline will surely benefit online shoppers as it aims to provide a solution to the dilemma of what Christmas presents to get friends and loved ones.
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Launched earlier this week, the hotline service will be manned by the eCommerce site’s team of experts. Callers will get free personalized shopping advice and gift suggestions based on who they’re shopping for, their budget, and the recipient’s special traits.
After their free consultation with the shopping gurus, each caller will receive an email with their personalized holiday gift ideas. They will also get a gift card that can be used to buy items on Etsy.com
The freebies don’t end there. Etsy’s press release also states that all callers get to enjoy free shipping on their orders.
Not all sellers are happy with the Holiday Hotline
Some sellers on Etsy.com expressed their resentment of the Holiday Hotline. They said the company can help shoppers find the perfect gift but couldn’t help sellers solve their problems, which are rooted in the eCommerce site.
Despite many sellers’ fiery reactions, some of them stayed on neutral ground and gave Etsy’s new effort the benefit of the doubt.
Here are some of the reactions of Etsy’s community members:
- “Ohhh, I wonder if it is manned by the same people who man the customer service line.
I don’t have a lot of faith.” – FenderMinerals
- “I have no issue with people asking for help. I just don’t trust Etsy to give it.” –
- “Wish they would call me for gift giving recommendations. I’ve got 251 of them at the
moment.” – mkuznicki
- “I wonder how your items end up being on the short list of recommendations.” –
- “Two million shops. Two million sellers. How will they pick whom to showcase and who
will be left by the side of the road. Unfortunately many of us. That’s why I have little
faith in this helpline. If my items get recommended in any way I will simply faint or have
a heart attack. It would be too too much.” – JDCreativeHands
Are you a shopper who’s excited to take advantage of Etsy’s Holiday Hotline or a seller who feels neglected? Share your thoughts in the comments below or join our Facebook Group.
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Dave is a Co-Founder of eSeller365. For over 10 years he has been involved with eCommerce with a particular interest in the marketplaces and the huge opportunities available for sellers when utilizing a multi-channel strategy. After a year of being the UK’s youngest eCommerce consultant, he built an education platform called UnderstandingE that showed the world how to utilize Magento as the “Third Generation of Multi-Channel software”.
Dave has also created a YouTube channel dedicated to entrepreneurship and eCommerce as well as a podcast dedicated to mental health awareness. When Dave isn’t working his main interests include learning and playing Chess, researching the Crypto and NFT space, and trying to find the nearest beach.
I’m sure all the recommendations come from shops that have the highest revenue, are at the daily max on Etsy ads, and pay for the Plus subscription. There is no chance small shops’ items were recommended, even if they would have been perfect for the buyer.