Royal Mail Launches Photo Captures on Parcel Deliveries

Royal Mail is rolling out a new feature across the UK enabling posties to take photos at the delivery address as confirmation of delivery for its customers using Royal Mail Tracked services.

Don’t Miss

• Do you need a business bank account for your online business? Have a look at our review of the five best bank accounts for sellers, some of which are free with no minimum balance or deposits.
• AI can change your entire social media game today. Learn how you can save time writing engaging content faster. ^[sponsored]
• How to lower your taxable income and pay less in taxes. ^[sponsored]
• ‘My Community Made’ is a new marketplace to compete with Etsy and Amazon Handmade.
• EXCLUSIVE: Interview with Chris Prill, VP eBay Motors, discussing the new Guaranteed Fit program.

The feature will give Royal Mail’s sending and receiving customers increased visibility of how and where mail is delivered and further peace of mind as a result.

The Royal Mail app and website will show the postie’s photo of the delivered item when customers input their tracking details.

Customers can also access the photo via email notifications from Royal Mail. Photos will also be made available where items are delivered to a neighbor.

“The photo capture feature is another example of how Royal Mail is innovating to increase convenience for customers, whilst continuing to deliver trust at the doorstep. We are always looking for new ways to ensure we provide the best service possible to all of our customers.”

Nick Landon, Chief Commercial Officer at Royal Mail

New Handheld Royal Mail Devices Key to Support Photo Delivery Feature

The launch of this new feature follows the roll-out of the new state-of-the-art handheld devices to posties, announced in September 2021. Enhanced scanning and photo capabilities build into the new devices support this new feature being rolled out now across the country.

The new device was selected following extensive trialing of different devices by postmen and postwomen across the UK who were impressed by the range of features it offered, Royal Mail said.

Connect with us: Head over to our Facebook Group for Small Business Sellers and interact with other small business owners.

Follow us on Facebook, Twitter, or LinkedIn to stay up to date with relevant news and business insights for your online business.