eBay Open 2023 Seller Conference Starts Wednesday – Agenda and What You Need To Know

eBay Open 2023 is a three-day virtual seller conference that promises to be a dynamic exploration of ecommerce innovation, business growth strategies, and valuable insights for eBay sellers.

While the event includes an in-person component and launch parties that are happening on Tuesday, the real business end starts on Wednesday, and it’s virtual, free to all current, new, or prospective sellers.

From September 27th to September 29th, eBay will bring together eBay executives, industry experts, and sellers to share their knowledge about the latest developments in ecommerce and on the marketplace.

eBay will kickstart the virtual event with the ‘Welcome Hour,’ where you can familiarize yourself with the eBay Open event platform, explore the Expo Hall, and watch eBay’s welcome video.

Following that, the Opening Keynote will feature eBay’s President & CEO, Jamie Iannone, who will reveal how eBay is innovating to meet the needs of its sellers, along with other eBay leaders sharing insights into growth strategies, trust-building, and international opportunities.

Throughout the three days, eBay Open is jam-packed with breakout/training sessions that will offer you the flexibility to choose topics that interest you the most, from listing optimization to inventory management, shipping best practices, and insights into consumer spending patterns.

These sessions will be led by eBay experts and experienced sellers who will provide actionable takeaways to enhance your eBay business.

In the Expo Hall, you can explore virtual booths, engage in Q&A sessions, and connect with sponsors and eBay teams to discover new opportunities and get your questions answered.

As the event unfolds, you’ll delve into specific categories like collectibles, sports trading cards, fashion apparel, home interior, electronics, luxury items, and more, with eBay experts and sellers sharing the latest developments and best practices in each category.

eBay Open virtual Seller Networking sessions will provide you with the opportunity to connect with fellow sellers who share your interests and passions, fostering a sense of community and collaboration.

On the final day, Friday, September 29th, we’ll celebrate the vibrant eBay community with a special keynote by eBay’s President & CEO, Jamie Iannone, along with Adam Ireland, VP & U.S. General Manager. This day is dedicated to recognizing the eBay community that fuels the platform’s success.

eBay Open 2023 is not just an event; it’s a platform for growth, learning, and connection. Whether you’re a seasoned eBay seller or just starting your ecommerce journey, there’s something for everyone at this year’s eBay seller conference.

The company reported a total attendance of 10,360 participants across both online and in-person events for last year’s eBay Open. While primarily focused on U.S. sellers, the event also offers general information applicable to sellers outside the United States.

Still on the fence about eBay Open? Take a look at this detailed agenda below, or head over to YouTube to see what eBay offered up last year! It’s not too late to sign up for this FREE event now.

eBay Open – Wednesday, September 27, 2023

Note: All times are Eastern Time (New York)

11:00 AM-12:00 PM: Welcome Hour

Kickstart your eBay Open experience by joining the Welcome Hour. This is your chance to familiarize yourself with the event platform, explore the Expo Hall, and watch eBay’s welcome video on the main stage.

12:00 PM-1:50 PM: Opening Keynote – Fueling Passions and Growing Businesses

In this opening session, eBay’s President & CEO, Jamie Iannone, will reveal how eBay is constantly innovating to meet the needs of its sellers.

Jordan Sweetnam, SVP of Global Markets, will discuss growth strategies, trust-building, Focus Categories, and future plans.

Eddie Garcia, Chief Product Officer, and Xiaodi Zhang, VP of Seller Experience, will introduce the latest products and tools designed to empower eBay sellers.

Plus, eBay leaders will shed light on the company’s customer-centric strategy, international growth opportunities, and shipping insights.

• Jamie Iannone, President and Chief Executive Officer, eBay
• Jordan Sweetnam, SVP, Global Markets, eBay
• Eddie Garcia, SVP, Chief Product Officer, eBay
• Xiaodi Zhang, VP, Seller Experience, eBay
• Adam Ireland, VP, US General Manager, eBay
• Stuart Reichenbach, Sr Director, Shipping, eBay
• Gerron Moore, eBay seller
• Ben Gross, eBay seller
• Ashley Moulder, eBay seller
• T.A. Ewart, eBay seller

1:50 PM-2:00 PM: Break

Take a breather and recharge for the insightful sessions ahead.

Start Breakout Sessions 1: Multiple breakout sessions will be happening concurrently. You can choose the one that interests you the most to watch live and can replay any other sessions that catch your attention later on.

2:00 PM-2:30 PM: Create a Listing Buyers Will Love

Learn how to leverage eBay’s latest capabilities to craft listings that stand out. This session, led by Shree Rajakumar, Sr. Product Manager, eBay, and Chuck Van Pelt, Seller Advocacy Lead, eBay, is perfect for beginners looking to enhance their listing skills.

• Shree Rajakumar, Sr. Product Manager, eBay
• Chuck Van Pelt, Seller Advocacy Lead, eBay

2:00 PM-2:30 PM: Save Time and Money with Shipping Labels

Avoid common shipping pitfalls by mastering best practices for setting shipping options. Kelly Jo McIntyre, Director of NA Shipping, eBay, and Zen Liu, Product Manager for Shipping Rates and Options, eBay, will show you how to save money with eBay Labels.

• Kelly Jo McIntyre, Director, NA Shipping, eBay
• Zen Liu, Product Manager, Shipping Rates and Options, eBay

2:00 PM-2:30 PM: The Evolution of Promoted Listings Advanced

Join Julie Klein, Director of Ads Marketing at eBay, and eBay seller I. Ben Salamon for an exploration of enhanced visibility and reporting tools for Promoted Listings Advanced. This advanced training session is packed with valuable insights.

• Julie Klein, Director, Ads Marketing, eBay
• I. Ben Salamon, eBay seller

2:00 PM-2:30 PM: Economic Forces Shaping Consumer Spending Patterns

Delve into the world of consumer behavior with Kelsey Robinson, Senior Partner at McKinsey & Company. Gain unique insights into current splurge categories and economic forces driving spending trends.

• Kelsey Robinson, Senior Partner at McKinsey & Company

2:30 PM-2:35 PM: Break

A brief pause to recharge before the next set of engaging sessions.

Start Breakout Sessions 2: Multiple breakout sessions will be happening concurrently. You can choose the one that interests you the most to watch live and can replay any other sessions that catch your attention later on.

2:35 PM-3:05 PM: Turn Your Death Pile into Cash: Tips for Inventory Management

Discover how to optimize your inventory management, maximize your resources, and boost your business efficiency with Alex Carrera, an experienced eBay seller.

• Alex Carrera, eBay seller

2:35 PM-3:05 PM: Ship Internationally and Make Money Worldwide

Explore the world of international shipping, including options, tips, and tricks for expanding your business globally, with T.A. Ewart, an eBay seller.

• T.A. Ewart, eBay seller

2:35 PM-3:05 PM: Resources for Sellers

Unlock the full potential of your eBay business by learning about the invaluable resources available to you. Alec Larson, an eBay seller, will guide you on where to find and how to best utilize these resources.

• Alec Larson, eBay seller

3:05 PM-3:30 PM: Expo Hall Exploration

Join eBay in the Expo Hall for live virtual booths, Q&A sessions, and presentations. Connect with sponsors and eBay teams, get your burning questions answered, and discover new opportunities.

3:30 PM-4:00 PM: Collectibles (Comics, Toys, Coins, etc.)

Join eBay for an exciting session on collectibles, where they will delve into the latest developments in this category. Discover new formats like eBay Live, explore brand partnerships, and learn the best practices to prepare for the upcoming holiday season. eBay will also have a conversation with eBay Seller Mayumi Roehm, who will share her journey and experiences in the world of collectibles.

• Mayank Hajela, Director, GM Collectibles, eBay
• Mayumi Roehm, eBay seller

3:30 PM-4:00 PM: Sports Trading Cards and Memorabilia

Get ready for an insightful presentation on sports trading cards and memorabilia. Learn about eBay’s expectations for the future of the trading card industry and gain valuable tips to help your business thrive in this category.

• Solene Fouladian, Senior Category Manager, eBay
• Tahmid Khan, Category Manager of Sports Memorabilia, eBay
• Tait Hoodenpyl, eBay seller

3:30 PM-4:00 PM: Collectible Card Game Trends & Growth Opportunities

Discover the latest trends in collectible card games and unlock growth opportunities in this dynamic category. eBay has partnered with TCGplayer to offer you the best collectible card game experience in the market.

• Luke Meyer, Senior Category Manager, eBay
• Anthony Ferreira, VP, Seller Growth & Success, TCGplayer
• Aaron Ottensmann, eBay seller
• Shawn Singh, Category Manager, Trading Cards, eBay

3:30 PM-4:00 PM: Fashion Apparel

Explore how eBay is capitalizing on the evolution of the fashion industry by offering both new and pre-loved pieces in our “whole outfit” offering. Discover top-selling brands, key retail moments, and more to help you succeed in the world of fashion.

• Kirsty Keoghan, Global Senior Director of Fashion, eBay
• Michelle Nguyen, eBay seller
• Kathryn Danielsen, Category Manager, Preloved Apparel US, eBay

3:30 PM-4:00 PM: Home Interior

Uncover eBay’s home interior strategy, best practices, and industry insights on how to leverage this category to grow your eBay business. In addition, hear from eBay Seller Michael Swoape, who brings over 25 years of retail experience to the table.

• Todd Elledge, Senior Category Manager Home Decor & Kitchen, eBay
• Michael Swoape, eBay seller
• Chelsea Walsh, Home Interior Category Lead, eBay

3:30 PM-4:00 PM: Electronics

Explore how global events have influenced trends in eBay’s electronics business. Dive into discussions with eBay seller Jude Lugo, who developed a keen interest in business and selling from a young age.

• Mikhaila Amora, Director, Hard Home and Emerging Verticals, eBay
• Jude Lugo, eBay seller
• Mari Corella, General Manager, Home & Hard Goods, eBay

3:30 PM-4:00 PM: Luxury at eBay

Join Kristina Driggs, Head of U.S. Watches at eBay, and Nina Skol, Director of Luxury Handbags, Jewelry, and Accessories at eBay, to learn about eBay’s investments in the luxury category. Discover innovative initiatives and hear from eBay Seller Caroline Bui, founder of CovetThy, an online store specializing in luxury handbags.

• Kristina Driggs, Head of U.S. Watches, eBay
• Nina Skol, Director, Luxury Handbags, Jewelry, and Accessories, eBay
• Caroline Bui, eBay seller

3:30 PM-4:00 PM: eBay Motors, Parts & Accessories

Ron Jaiven, US GM of Auto Parts & Accessories at eBay, along with Paul Stathacopoulos, VP of Product and Technology at eBay Motors and Refurbished, will discuss eBay’s renewed focus on automotive parts and accessories. Hear from eBay Seller Marisa Torres, who embarked on a small business journey in the automotive industry.

• Ron Jaiven, US GM of Auto Parts & Accessories, eBay
• Paul Stathacopoulos, VP of Product and Technology, eBay Motors and Refurbished, eBay
• Marisa Torres, eBay seller

3:30 PM-4:00 PM: Sneakers & Streetwear

Garry Thaniel, GM of Sneakers at eBay, invites you to dive into the red-hot sneakers market. Learn about eBay’s growth plans and gain insights from eBay Sellers and influencers Glen Zubia and Ken Gaitano. Discover the secrets of success in the world of sneakers and streetwear on eBay.

• Garry Thaniel, GM, Sneakers, eBay
• Glen Zubia, eBay seller
• Ken Gaitano, eBay seller

4:00 PM-5:00 PM: Seller Networking

Wrap up day 1 of eBay Open by networking with sellers who specialize in the same category as you. Share insights, sourcing tips, and stories with fellow eBay entrepreneurs.

eBay Open – Thursday, September 28, 2023

Note: All times are Eastern Time (New York)

11:00 AM-12:00 PM: Seller Networking

Kick off your day by connecting with fellow eBay sellers. Join sessions on various selling topics that interest you and gain valuable insights from sellers who share your passion.

12:00 PM-1:15 PM: Keynote, Reinventing the Future of Ecommerce for Enthusiasts

Get ready to explore the future of ecommerce for enthusiasts with eBay’s SVP, Chief Business and Strategy Officer, Stef Jay. Joining him on stage will be Thomas Walker, VP of Global Consumer Insights, Adrian Fung, CMO, Blair Ethington, VP of Focus Categories, Adam Ireland, VP, US General Manager, and Blaine Dillard, Social Media & Content Specialist. This keynote promises to be a dynamic exploration of ecommerce innovation.

• Stef Jay, SVP, Chief Business and Strategy Officer, eBay
• Thomas Walker, VP, Global Consumer Insights, eBay
• Adrian Fung, CMO, eBay
• Blair Ethington, VP, Focus Categories, eBay
• Adam Ireland, VP, US General Manager, eBay
• Blaine Dillard, Social Media & Content Specialist, eBay
• Rachel Chen, Corporate Communications Specialist, eBay
• Lia Ma, Product Management, Seller Experience, eBay
• Benedict Brafi, Technical Product Manager, eBay
• Lamont Jones, Manager, Consumer Engagement, eBay

1:15 PM-1:25 PM: Break

Take a short break to recharge before diving into the afternoon sessions.

Start Breakout Sessions 3: Multiple breakout sessions will be happening concurrently. You can choose the one that interests you the most to watch live and can replay any other sessions that catch your attention later on.

1:25 PM-1:55 PM: Turn Your Hobby into a Full-Time eBay Business

Adi Behara, Product Management in Seller Experience at eBay, will guide you on how to strategically transition your hobby into a thriving eBay business. Discover the importance of data-driven decisions and leveling up your marketing and operations skills.

• Adi Behara, Product Management, Seller Experience, eBay

1:25 PM-1:55 PM: Utilizing eBay Data for Your Sourcing Decisions

Shelley Ball, Senior Product Manager at eBay, will demonstrate how you can leverage eBay’s Terapeak research tool to examine historical sold prices and plan your inventory effectively. A must-attend session for those looking to optimize their sourcing strategies.

• Shelley Ball, Senior Product Manager, eBay

1:25 PM-1:55 PM: Marketing Tools and Strategies to Bring in Buyers

Learn how to drive sales and attract buyers using eBay’s powerful marketing tools, including promotions, coupons, and social media strategies. Jessica Vayo, Product Manager at eBay, will be your guide to boosting your marketing game.

• Jessica Vayo, Product Manager, eBay

1:25 PM-1:55 PM: Retain Loyal Buyers with Marketing Strategies

Amit Rawat, Sr. Manager of Product Management at eBay, will share expert insights on running your business more efficiently, improving margins, selling excess inventory, and fostering customer loyalty. This session is tailored for sellers seeking advanced strategies.

• Amit Rawat, Sr. Manager, Product Management, eBay

1:55 PM-2:20 PM: Expo Hall Exploration

Head to the Expo Hall to explore virtual booths, engage in Q&A sessions, and attend presentations. Connect with sponsors and eBay experts to get your questions answered and discover new opportunities.

2:20 PM-3:20 PM: Keynote – Up & Running: Empowering Businesses to Thrive

Join Jamie Iannone, President and Chief Executive Officer of eBay, along with Beric Alleyne, Sr. Director of Diversity and Inclusion, Mari Corella, General Manager of Home & Hard Goods, Liz O’Kane, an eBay seller, Adam Ireland, VP, US General Manager, and Rebecca Michals, Director of Seller Engagement & Community, as they introduce the 2023 Up & Running Grantees.

Hear from previous grantees about their experiences in the program and how it empowered their businesses.

• Jamie Iannone, President and Chief Executive Officer, eBay
• Beric Alleyne, Sr. Director, Diversity and Inclusion, eBay
• Mari Corella, General Manager, Home & Hard Goods, eBay
• Liz O’Kane, eBay seller
• Adam Ireland, VP, US General Manager, eBay
• Rebecca Michals, Director, Seller Engagement & Community, eBay
• Sandra Gustard, eBay seller
• Malena Martinez, eBay seller

3:20 PM-3:30 PM: Break

Take a moment to relax and prepare for the final sessions of the day.

Start Breakout Sessions 4: Multiple breakout sessions will be happening concurrently. You can choose the one that interests you the most to watch live and can replay any other sessions that catch your attention later on.

3:30 PM-4:00 PM: The Point of More Return: Practical Tips for Sourcing High-ROI Inventory

Anna Packer, an experienced eBay seller, will share practical tips for eBay sellers looking to source high-ROI inventory. From setting up effective guardrails to identifying valuable inventory, this session offers insights for sellers at all levels.

• Anna Packer, eBay seller

3:30 PM-4:00 PM: Turn Your eBay Side Hustle into a Full-Time Income

Discover the secrets to successfully transitioning your eBay side hustle into a full-time income. Heather Hardy and Alicia Wright, eBay sellers, will share their tips and tricks to help you make the leap.

• Heather Hardy and Alicia Wright, eBay sellers

3:30 PM-4:00 PM: Take Action & Support Causes You Care About with eBay for Charity

Laurie Wong, an eBay seller, will guide you on how to make your eBay store stand out, sell more frequently, reduce your fees, and support your favorite charity simultaneously. Learn how to make a positive impact while growing your eBay business.

• Laurie Wong, eBay seller

4:00 PM-5:00 PM: Seller Networking

End your eBay Open day 2 by networking with fellow sellers who share your interests. Explore selling topics that intrigue you and gain valuable insights from like-minded eBay entrepreneurs.

eBay Open – Friday, September 29, 2023

Note: All times are Eastern Time (New York)

11:00 AM-12:00 PM: Seller Networking

Start your day by connecting with eBay sellers who share your interests and passions. Whether you’re looking to find sellers in your locale or connect on interests outside of selling, there’s a community out there for you.

Start Breakout Sessions 5: Multiple breakout sessions will be happening concurrently. You can choose the one that interests you the most to watch live and can replay any other sessions that catch your attention later on.

12:00 PM-12:30 PM: Customer Service: Intent and Execution

Join Casey Yardley, Growth Advisor & Webinar Lead at eBay, to gain insights on understanding your customers and setting expectations. Discover how to turn feedback into opportunities and concepts into action, making customer service a strategic advantage.

• Casey Yardley, Growth Advisor & Webinar Lead, eBay

12:00 PM-12:30 PM: How to Win with Gen Z

Effie Harland, Sr Manager Buyer Insights at eBay, will provide valuable insights on how to effectively market to Gen Z customers. Learn about the preferences and behaviors of this generation to drive your marketing strategies.

• Effie Harland, Sr Manager Buyer Insights, eBay

12:00 PM-12:30 PM: Building Buyer and Seller Trust

eBay’s Trust team, led by David Newman, Sr. Director of Trust, will share essential strategies for maintaining a safe and secure marketplace. Discover eBay’s top initiatives, including UPI (Unpaid Item) and progress to date in enhancing trust.

• David Newman, Sr. Director, Trust, eBay

12:30 PM-12:40 PM: Break

Take a short break to recharge before the next set of engaging sessions.

Start Breakout Sessions 6: Multiple breakout sessions will be happening concurrently. You can choose the one that interests you the most to watch live and can replay any other sessions that catch your attention later on.

12:40 PM-1:10 PM: Practical Tools for the New or Aspiring eBay Seller

Michelle Nguyen, an experienced eBay seller, will guide newcomers and aspiring eBay sellers through the fundamental steps for running a successful eBay business. Whether you’re new to eBay or transitioning your existing business, this session is packed with practical advice.

• Michelle Nguyen, eBay seller

12:40 PM-1:10 PM: Social Media: Why It’s Beneficial to Your Business

Stephanie Garcia, an eBay seller, will unravel the secrets of mastering social media to grow your network and achieve positive growth for your business. Discover valuable tips and tricks to make the most of your social media accounts.

• Stephanie Garcia, eBay seller

12:40 PM-1:10 PM: Learn How to Gain Financial Independence with the FIRE Movement

Join eBay sellers Camilla MacKenzie and Khang Tran as they explore the FI/RE (Financial Independence/Retire Early) movement and its connection to eBay. Learn how eBay can play a role at each stage of your journey toward financial independence.

• Camilla MacKenzie, eBay seller
• Khang Tran, eBay seller

1:10 PM-1:20 PM: Break

Take a moment to relax and prepare for the next sessions.

Start Breakout Sessions 7: Multiple breakout sessions will be happening concurrently. You can choose the one that interests you the most to watch live and can replay any other sessions that catch your attention later on.

1:20 PM-1:50 PM: Use eBay’s Tools and Analytics to Grow Your Business

Ashley Moulder, an eBay seller, will showcase the powerful tools and analytics that eBay provides to take your business to the next level. From Terapeak to the listing quality report, discover how data-driven decisions can drive your success.

• Ashley Moulder, eBay seller

1:20 PM-1:50 PM: How to Grow Your Business Using PL, Coupons, and SIO

Jude Lugo, an eBay seller, will dive into advanced selling strategies with Promoted Listings, coupons, and Seller Initiated Offers (SIO). Elevate your eBay business by leveraging these powerful tools.

• Jude Lugo, eBay seller

1:20 PM-1:50 PM: Nail the Sale! Are Your Listings Up To Snuff?

Philip Jackson, an eBay seller, invites you to a must-attend session. Learn about common listing mistakes that can impact your prices and discover recommendations for building buyer confidence and trust. Maximize your profitability and make the sale at a higher price.

• Philip Jackson, eBay seller

1:50 PM-2:15 PM: Stage – eBay Trivia

Test your eBay knowledge and have fun with an exciting session of eBay Trivia!

Start Breakout Sessions 8: Multiple breakout sessions will be happening concurrently. You can choose the one that interests you the most to watch live and can replay any other sessions that catch your attention later on.

2:15 PM-2:45 PM: eBay Payments – Flexible Payouts and Simplified Finances

David Gandhi, Director of Product Management, Tech at eBay, and Ragesh Kumar Chettiary, Director of Product, Seller Finances and Insights at eBay, will walk you through the different ways you can simplify your finances using eBay Payments. Gain valuable insights into managing your financial transactions on the platform.

• David Gandhi, Director, Product Management, Tech, eBay
• Ragesh Kumar Chettiary, Director of Product, Seller Finances, and Insights, eBay

2:15 PM-2:45 PM: Debunking Myths About eBay International Shipping

Explore eBay’s International Shipping Program with Stuart Reichenbach, Sr. Director of Shipping at eBay, and Erik Selberg, VP for Shipping, Monetization, and Member Communications at eBay. Learn how to expand your business globally and dispel common myths about international shipping.

• Stuart Reichenbach, Sr. Director, Shipping, eBay
• Erik Selberg, VP for Shipping, Monetization, and Member Communications, eBay

2:45 PM-3:00 PM: Break

Take a well-deserved break before the final keynote.

3:00 PM-4:00 PM: Stage – Keynote, Celebrating Our Community

On the final day of eBay Open, join Jamie Iannone, eBay President & CEO, as he celebrates eBay’s vibrant seller community. Sellers will take the stage, and Adam Ireland, VP & U.S. General Manager, will bring it all together. It’s a day of appreciation and recognition for the eBay community that fuels the platform’s success.

• Jamie Iannone, President and Chief Executive Officer, eBay
• Adam Ireland, VP, US General Manager, eBay

4:00 PM-5:00 PM: Seller Networking

Wrap up eBay Open 2023 by networking with fellow sellers. Whether you’re looking to connect with local sellers or those who share your interests beyond selling, it’s a chance to become a part of a vibrant eBay community.

eBay Open 2023 Concludes

eBay Open 2023 promises to be an invaluable opportunity for eBay sellers to stay ahead of the curve in the ever-evolving world of ecommerce. With a diverse range of sessions, expert insights, and networking opportunities, this seller event is a catalyst for growth and success.

Whether you’re seeking innovative strategies or simply looking to connect with like-minded individuals, eBay Open 2023 is the destination for your ecommerce aspirations.

Note: eBay Open 2023 Agenda is subject to change without notice. The information is based on the latest information provided by eBay as of September 26. All times listed are Eastern Time (New York).

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