Etsy To Invest $50 Million In Customer Support Following Online Petition
Etsy has announced that they are committed to investing over $50 Million in their customer support for the Etsy marketplace over the coming year. In…
3 Ways Retailers Can Navigate the Complexities of the Decision-Making Process
Returns are complicated. Now more than ever, returns are an essential part of the customer experience. Recent data from Auctane confirmed that 86% of buyers…
93% of Online Retailers Forget Their Customers After Checkout
Nobody wants to feel used by others. Unfortunately, many online retailers have the tendency to make their customers feel this way after checkout. According to…
3 tips for turning 15-minutes of TV fame into long-term loyalty
For today’s ecommerce brands, appearances on national TV shows like Shark Tank and Good Morning America can be the launching pad for major success —…
7 Writing Skills You Should Train to Perfection to Please Customers
Customer service is vital for each and every business regardless of the products and services it sells. Keeping your customers satisfied is a 24/7 job…
Companies’ Rate of Response on social media Affects Their Brand
Sprout Social conducted a study to further understand the disengagement between customer expectations and brand realities and what part that gap plays in three different…
Customers Like to Complain
For most small business owners, customer complaints often feel personal. Most owners don’t want to hear about problems, and some even take issues very personal….