Customers Like to Complain
For most small business owners, customer complaints often feel personal. Most owners don’t want to hear about problems, and some even take issues very personal….
Amazon rolls out cloud based contact center for SMBs
Amazon Connect is a new self-service tool which is a cloud based contact center service aimed at SMBs. The company is expanding into a business…
Freshdesk and Rolo launch Rolodesk mobile app on Google Play
Freshdesk, a leading provider of cloud based customer engagement software announced that in partnership with Rolo, they have launched Rolodex, a mobile-first customer support solution…